Frequently asked questions
Quick answers about how Able Gear works: what it costs, how to post and reply, keeping your email private, and staying safe.
Is Able Gear free?
Yes. Able Gear is free to use and always will be. It is a not-for-profit community project from the Able Canada family, not a business, so there are no fees, commissions, or paid listings.
Do I need an account to post or reply?
No. There are no accounts and no passwords. You post a listing with just your email address, and we send you a private link to confirm it and manage it later. Replying to a listing only takes filling out the contact form.
How do I contact a seller?
Every listing has a contact form. When you send a message, we relay it to the seller by email. If they want to reply, they email you back directly, so you and the seller can carry on the conversation privately.
Is my email address private?
Yes. Your email address is never shown publicly on the site. Buyers reach you through the contact form, and you only see a buyer's email address once they send you a message. Sellers stay private until they choose to reply.
How do I stay safe meeting a buyer or seller?
Meet in a busy public place in daylight, inspect the equipment before you pay, and use cash or an in-person e-transfer. Never send money by wire transfer, gift cards, or cryptocurrency. See our safety tips for the full guidance.
What can I post, and what is not allowed?
Able Gear is for disability and accessibility equipment: wheelchairs and mobility aids, ramps and home accessibility gear, adapted vehicles, daily-living aids, and similar items. Do not post stolen, recalled, prescription, or otherwise restricted items. See our terms for the full rules.
How long does my listing stay up?
A listing stays live for 60 days. When it is about to expire you can renew it with the private manage link we emailed you, so useful equipment can stay listed as long as you need.
How do I edit or delete my listing?
Use the private manage link we emailed you when you posted. From that link you can edit the details, change the photos, renew, or remove the listing. If you cannot find the email, go to Manage a listing and we will resend the link to your address.
What areas does Able Gear cover?
All of Canada. You can post and browse listings across all 13 provinces and territories, and filter by province so you can find equipment close to you.
Who runs Able Gear?
Able Gear is a free project of Able Canada, a not-for-profit family of accessibility services. Questions, feedback, or a problem with the site can go to info@ablecanada.ca.
Still have a question? Email info@ablecanada.ca, or read more in our guides.